Support

current version you can view the details for the current version of belden horizon data manager from the current version section by expanding it in this section you can view following the version, date, and time of installation components and build validation you can validate the operational status of the belden horizon data manager use this to diagnose the health of the operating system, component status, and system service statuses from the validation log dialog box, click the show full log toggle switch to see the full validation log support bundle the support bundles are primarily used for diagnostic purposes they should be attached as part of a support ticket when contacting customer support support bundles are then reviewed by customer support the support bundle is a collection of all relevant log files, which are packed into a zip file and can then be shared with our support team to assist in troubleshooting files in a support bundle are password protected note for belden horizon data manager version 2 16 0 and later, you have the option to not include the config files in the support bundle select to include config files in the bundle for full diagnosis