---
title: Support
slug: bhdo-v2/support
createdAt: 2022-05-13T18:56:15.000Z
---

The **System **>** Support** pane is primarily used by Customer Support for troubleshooting purposes.

It includes the following sections. 

# Components

This section shows the status and version of the underlying software components for Belden Horizon Data Operations. A green circle by a component's name means that this component is online, and a red circle means that the component is offline.

::Image[]{src="https://api.archbee.com/api/optimize/SSUUxKZUk9bFTEPNn_6Zo/_Th53SndCDLVu1vGE2Jnc_support-components.png" size="80" width="970" height="590" caption="The Components section" position="center" showCaption="true"}

# Support Bundle

The support bundles are primarily used for diagnostic purposes. They should be attached as part of a support ticket when contacting customer support. Support bundles are then reviewed by customer support.

The files in the support bundle are password-protected.

:::hint{type="info"}
**Note**: You have the option to not include the config files in the support bundle. Select to include config files in the bundle for full diagnosis. 
:::

![](https://api.archbee.com/api/optimize/vAqK-046vdh4I0e1y9cfX/4Kv_vxnDnmybJn5gy4xL-_image.png "Support bundle section")

# File Downloads

Allows you to download the DeviceHub Agent file and open source license bundles.

To download a file, click the **Download **icon. 

::Image[]{src="https://api.archbee.com/api/optimize/SSUUxKZUk9bFTEPNn_6Zo/HomUGvUPlb0IDyIx7do4Z_file-downloads.png" size="80" width="821" height="263" caption="Download icon" position="center" showCaption="true"}

You can view more information on a file by clicking the **Expand **icon. 

::Image[]{src="https://api.archbee.com/api/optimize/SSUUxKZUk9bFTEPNn_6Zo/liKFYdxIk7krNALvV3pi3_expand-file.png" size="80" width="821" height="263" caption="Expand icon" position="center" showCaption="true"}

# Online Support

- [Support](https://www.belden.com/support/contact-us)